Refund policy

AllPlays3D Refund & Return Policy
Last Updated: 03/19/2026

1. Overview

At AllPlays3D, we want you to be satisfied with your purchase. However, due to the technical nature of our products (3D printers, filaments, and related supplies), we have specific requirements for returns to ensure quality and safety for all customers.

2. Return Window

You have 30 calendar days from the date of delivery to request a return. If 30 days have passed since your delivery, we unfortunately cannot offer a refund or exchange.

3. Eligibility Criteria for Returns

To be eligible for a return, your item must meet the following conditions:

  • Condition: The item must be unused, in the same condition that you received it, and in its original packaging.

  • Consumables (Filaments & Resins): For quality and safety reasons, 3D printer filaments and resins cannot be returned if the vacuum seal is broken or if the packaging has been opened.

  • 3D Printers: Must include all original accessories, manuals, and power cables. Printers that have been initialized (filament/resin loaded or setup completed) may only be returned if a manufacturing defect is confirmed.

4. Non-Returnable Items

  • Gift cards

  • Downloadable software products

  • Items marked as “Final Sale” or “Clearance”

  • Custom-ordered parts or specialized 3D printing materials

5. Defective or Damaged Items (Warranty)

If your product is defective or damaged upon arrival, please contact us at maxim@allplayscorp.com within 7 days of delivery with photos and/or videos of the issue.

We will provide a pre-paid shipping label for confirmed defective items.
Note: Defects caused by improper use, user error, or third-party software/firmware modifications are not covered.

6. Restocking Fees

A 15% restocking fee will be applied to all non-defective returns (e.g., buyer’s remorse or ordering errors). This fee will be deducted from your final refund.

7. Return Shipping

  • Customer Responsibility: For non-defective returns, you are responsible for return shipping costs. Shipping costs are non-refundable.

  • Recommendation: We strongly recommend using a trackable shipping service or purchasing shipping insurance for items over $75. We cannot guarantee receipt of returned items without tracking.

8. Refund Process

Once your return is received and inspected, we will notify you by email of the approval or rejection of your refund.

  • Approved Refunds: Processed to your original payment method within 7–10 business days

  • Late or Missing Refunds: Please first check your bank account, then contact your credit card provider before reaching out to us

9. Contact Information

For all return requests and support inquiries, please contact:
All Plays 3D Support
Email: maxim@allplayscorp.com