Shipping policy
Shipping Policy – allplays3d
Last Updated: 03/19/2026
Order Processing
Once your order has been placed, you will receive an automated confirmation email.
Same-Day Shipping: Orders submitted before 1:00 PM EST (Monday to Friday, excluding holidays) will be processed and shipped the same day.
Next-Day Shipping: Orders placed after 1:00 PM, or on weekends/holidays, will be shipped the following business day.
Tracking: You will receive a separate email with tracking information once your order has been dispatched from our warehouse.
Domestic Shipping (U.S.)
We offer Free Same-Day Shipping for qualifying orders delivered within the contiguous United States (excluding Alaska, Hawaii, and Puerto Rico).
Factory & Warehouse Pick Up
Items marked as “Factory Pick Up” or “Warehouse Collect” do not include standard shipping. For these items, customers may:
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Pay a calculated freight/shipping fee at checkout
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Arrange for in-person pickup at our designated facility at no additional charge
Note on Large Equipment: For large 3D printers and industrial equipment, "shipping" typically refers to curbside delivery. If you require white glove service, installation, or inside delivery, please contact us prior to shipment.
International Shipping
We offer international shipping for bulk supply orders (filaments, parts, and consumables), typically for large-volume purchases.
For international freight quotes, product availability, and custom shipping arrangements, please contact:
Customs & Duties: Customers are solely responsible for any import duties, taxes, or customs fees associated with international orders.
Tracking and Order Status
Once your order has shipped, you will receive an email with your tracking number.
Update Window: Please allow up to 48 hours for tracking information to update.
Support: If you do not receive your order within 5 business days after shipping confirmation, please contact us at:
maxim@allplayscorp.com
Include your name and order number for faster assistance.
Freight Damage & Inspection Policy
Important: High-Value Equipment Notice
Due to the size and sensitivity of certain 3D printers and equipment, some orders ship via freight carriers. To protect your purchase, please follow these steps:
Inspect Before Signing:
Carefully examine the packaging (boxes, crates, or pallets) for damage such as punctures, crushed areas, or moisture before signing the delivery receipt.
Noting Damage:
If visible damage is present, you must write:
“Subject to Inspection: Damaged” on the delivery receipt before the driver leaves.
Refusing Delivery:
If the product appears severely damaged (e.g., exposed equipment or unstable packaging), refuse delivery and contact us immediately at:
maxim@allplayscorp.com
Concealed Damage:
If damage is discovered after unpacking, you must report it within 48 hours of delivery. Please include clear photos of both the packaging and the damaged item.
Warning: Signing for delivery without noting damage constitutes acceptance “as-is.” allplays3d may be unable to process claims if damage is not documented at delivery.